Managed Services

Are you struggling to get the full investment value out of your IT infrastructure? Does your IT department or IT provider spend most of the time fire-fighting issues with your systems, reducing productivity and efficiency within your business, and increasing costs?

DSC-IT's extensive experience in the field of Managed Services gives us a competitive advantage that can help you reap the benefits of your IT systems. We can offer services across the whole ITIL framework, covering every aspect of Service Support and Service Delivery, with a focus on enabling you to increase your ROI (Return on Investment) and reduce the TCO (Total Cost of Ownership).

DSC-IT excels in delivering first-class consultancy and support services across all infrastructure arenas including desktop, server, voice and data network disciplines, backed up with true 24/7/365 support offerings.

Whether you are looking to add external capabilities to your internal Service Desk, or are looking to outsource your entire IT function, DSC-It can meet all requirements, from IT Management to technical consultants.

DSC-IT's Managed Services arm can offer you ad-hoc support for issues beyond your current capabilities, ongoing support, preventative and proactive maintenance, assistance with IT financial management and direction, strategic architecture, as well as infrastructure project design and implementation, including project management.

Our objective in the offering of Managed Services is the same as yours in utilising them:- to enable you to use your IT systems to develop and grow your business.

Please don't hesitate to contact us if you want to know more around what we can do to help you overcome your challenges and reach your goals.


Core Services


• Business Analysis
• Enterprise Strategy and Architecture
• 24/7 Service Desk
• Incident Management
• Problem Management
• Proactive Monitoring
• Service Level Reporting (SLA)
• Application Management
• Knowledge Transfer
• Documentation (Functional and Technical) Handover

Competencies

Microsoft Gold Certified Partner with the following Microsoft Competencies and specialisations:

Information Worker Competency with:

• Messaging and Collaboration Specialisation
• Portals and Enterprise Content Management Specialisation
• Office Deployment Specialisation
• Enterprise Content Management and Forms Specialisation
• Portals and Collaboration Specialisation
• Unified Communications Specialisation
• Search Specialisation
• SharePoint Deployment Planning Services

Business Process and Integration Competency

Data Management Solutions Competency with

• Database Management Specialisation
• Business Intelligence Specialisation

Networking Infrastructure Solutions Competency

Advanced Infrastructure Solutions Competency with:

• Exchange Migration and Deployment Specialisation
• Storage Solutions Specialisation
• Active Directory Specialisation
• Systems Management Specialisation

Mobility Solutions Competency

•Microsoft SharePoint Campaign Partner (2006, 2007 and 2008)
•Attended the Worldwide SharePoint Partner Conference 2008 in Seattle, USA
•Launch partner with Microsoft in the Office 2007 System including SharePoint 2007
•We Practice what we preach, DSC-IT own systems run on Business Productivity solutions

Key Technologies

• ITIL Methodologies
• Microsoft Technologies
• Citrix Technologies
• VMWare Technologies
• Cisco Technologies
• 3Com Technologies
• Satellite Technologies
• Storage Area Network Technologies

Built Upon Windows Server 2008 and SharePoint Server 2007
© 2008 DSC-IT